Technical Consultant

Job Description

IP DataSystems (IPDS) was founded in 2007 by a team of industry veterans and has experienced strong reference-driven growth through exceptional customer satisfaction ever since. Headquartered in Ellicott City, Maryland, IPDS has a regional Mid-Atlantic focus with national and global reach. IPDS works with technology leaders to provide IT and Workforce transformation solutions for our clients. We combine industry-leading technologies with world-class engineering talent to modernize IT infrastructure, enable cloud operations, and leverage today’s modern workforce.

You will join a team of experienced architects and engineers, providing objective expertise and implementation services on IT products, industry best practices, proven methodologies and emerging architectures around a variety of IT challenges.

As a Technical Consultant you will act as part of a Professional Services team, work productively with other Consultants, Architects, Project Managers, Pre-Sales, and other internal & external resources to ensure that the customer succeeds in their objectives. The Technical Consultant is responsible for delivering individual project consulting and technical expertise in data center infrastructure systems, integrations and data migration for IPDS projects throughout the project lifecycle. You will represent IPDS, successfully delivering solutions and services to demonstrate the IPDS value proposition to the customer. You will work on projects/assignments ranging from basic to complex in scope leveraging technical and industry best practices and proven IPDS methodologies to deliver project tasks.

Responsibilities

SALES SUPPORT & SERVICES OPPORTUNITY MANAGEMENT

• Provide technical support for proof of concepts and demonstration/prototypes
• Provide input into, and generate documentation, to support effort estimates, and/or customer response documentation/Statement of work (SOW)
• Provide marketing of IPDS to customers through engagement and interaction
• Perform intelligence gathering for sales and service opportunities while engaging with customers, partners and vendors

CUSTOMER ENGAGEMENT & RELATIONSHIP MANAGEMENT

• Maintain effective relationships with vendors, customers, and technical peers to support effective delivery
• Under guidance and in line with project processes and messaging, interact with the customer to support the management of customer expectations and support customer satisfaction
• Manage stakeholders’ expectations
• Provide information and feedback to internal or external customers in a timely, accurate and appropriate manner, as required by defined project activities, ensuring that key messages are communicated effectively

PROJECT DELIVERY

• Delivery individual project consulting and technical expertise in systems infrastructure, integrations and data migration for IPDS projects throughout the project lifecycle (including infrastructure/ performance/ migration and/or integration/testing/deployment/production support/post implementation support) in order for the solution to be delivered successfully and provide value to the customer
• Understand the context of the customer project, key deliverables and engagement methods
• Understand the work breakdown for the assigned work stream, any associated project plan, its relationship to other work streams and the overall customer solution
• Provide support for estimation of time frames, work package breakdown, capability definitions required to successfully implement the project
• Provide accurate and timely information to technical team lead or project management team
• Contribute to the generation of relevant level of project support documentation in line with IPDS Project Management Methodology and customer expectations
• Support the review of technical implementation experiences with project delivery team, capturing and sharing lessons learnt as part of the project review and close activities
• Effectively comply with project change management rules for the project

SOLUTION DELIVERY

• Work with Pre-Sales engineers to scope, design and or enhance project deliverables
• Understand customer’s business goals, objectives and needs and the general business environment
• Work with the Infrastructure or Technical Architect to support Architecture tasks
• Perform infrastructure design and sizing tasks using available tools for new deployments and upgrades under guidance of Architect
• Execute performance analysis, tuning, baseline performance analysis, and monitoring activities for customer deployments under guidance of Architect
• Install and configure common operating systems, database solutions using installation / configuration best practices as part of integration and migration lifecycle
• Install and configure Storage systems
• Support the data migration activities for legacy data and systems
• Install and configure VMware solutions; data center virtualization, HCI, VDI, operation and automation solutions
• Develop test strategies/plans and perform testing activities, reporting results and resolving issues
• Support knowledge transfer (deliver product training, user guides, coaching of users etc.) in order to facilitate customer staff development and satisfaction with implemented tasks and technologies

KNOWLEDGE SHARING/REUSE AND PRACTICE PARTICIPATION

• Actively collaborate and share experiences to support organizational knowledge sharing
• Author/contribute to the documentation of standards, processes, and policies related to deployment of technical solutions
• Maintain an understanding of latest technical and industry trends, transfer knowledge into innovative solution practices
• Keep up to date with Best Practices and methods within own area of specialism, and apply these in everyday role

Qualifications

• United States citizenship required
• BS/BA in related discipline or equivalent combination of experience and education
• Three (3) or more years of experience in a substantial subset of the listed responsibilities
• Experience specific to Data center Infrastructure build and deployment activities including products and solutions form DellEMC, Cisco, VMware, Nutanix, Commvault, Microsoft, Linux, and others
• Ability to work under self-management on routine assignment/projects and light supervision on new assignment/projects
• Willingness and availability to work the core hours required by IPDS or specified by the customer project and company policies
• Individual must possess a valid Driver’s license in good standing
• Must be able to lift 50 lbs. of equipment

Desirable Certifications

• Dell Technologies Implementation Engineer – 1 or more platforms
• Cisco CCNA or greater
• VMware VCP or greater
• ITIL 4
• MCSE